RioPulseHow Refund Protection works
Refund Protection covers the credit used to enrich a contact that turns out to be incorrect. Report the contact with Report Contact, which sits under every revealed contact. RioPulse reviews every report. If the contact is confirmed incorrect, the credit is refunded to the matching balance: work email credits to your work email credit balance, phone credits to your phone credit balance.
Refunds under Refund Protection are made as credits. Each report is reviewed before any credit is refunded.
Reporting phone numbers
The following terms from section A2 of our Product Usage Terms apply to reports of invalid phone numbers.
Reporting Limit & Refund Eligibility
- Mass reporting is not available. Users can report numbers through dashboard or chrome extension.
- Refunds are allowed for up to 10% of your purchased credits. This ensures no abuse of the system.
- Reporting is only available for numbers fetched via Business Profiles from the India region.
Abuse Prevention Measures
- Misreporting valid numbers as invalid to get refunds is strictly prohibited.
- A penalty of 1 credit will be deducted for each invalid reported.
- If 10 such instances occur, your reporting feature will be disabled.
Review Process & Turnaround Time
- Each report undergoes a manual review process.
- Turnaround time: 2 to 3 working days.
Plan Restrictions on Reporting
- This feature applies to standard plans only, not unlimited per-day plans.
- After your plan validity expires, you will not be able to report invalid numbers or claim refunds.
- Only active paid users within their validity period are eligible for refunds and to use the refunded credits.
Subscription refunds
Refund Protection applies to credits, not to plan payments. Refunds of plan payments are covered in section D of our Product Usage Terms and in our Terms of Service.
Contact
Questions about Refund Protection: support@riopulse.io